Privacy Policy
Last updated: April 7, 2026
Bali Luxury Spa (“we,” “our,” or “us”) operates the website baliluxuryspa.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable Indonesian and international privacy regulations.
Information We Collect
We collect information you voluntarily provide when making bookings, contacting us via WhatsApp or email, subscribing to newsletters, purchasing gift vouchers, or registering for membership. This may include your name, email address, phone number, booking preferences, treatment history, and payment information. We also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages visited, and referring URLs through cookies and similar tracking technologies.
How We Use Your Information
We use collected information to process and manage your bookings and appointments, personalize your spa experience based on preferences and treatment history, communicate appointment confirmations and reminders, process payments and manage membership accounts, send promotional offers and wellness tips (with your consent), improve our website and service quality, comply with legal obligations, and prevent fraud.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our business (payment processors, email service providers, analytics tools) under strict confidentiality agreements. We may disclose information when required by law or to protect our rights and safety.
Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, access controls, and regular security audits to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Essential cookies are necessary for website functionality; analytics cookies help us understand usage patterns; marketing cookies enable relevant advertising.
Your Rights
You have the right to access, correct, or delete your personal information. You may opt out of marketing communications at any time. To exercise these rights, contact us at sales@balipremiumtrip.com or via WhatsApp at +628113809193.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy, please contact us at sales@balipremiumtrip.com or via WhatsApp at +628113809193. Bali Luxury Spa is a brand under Juara Holding Group.
Your Privacy Matters to Us
At Bali Luxury Spa, protecting your personal information is a cornerstone of our commitment to exceptional service. We understand that when you share your details with us — whether to book a treatment, subscribe to our wellness newsletter, or enquire about our services — you are placing your trust in us. This trust is something we take seriously and work to honour in every interaction.
Data We Collect
We collect only the information necessary to provide our luxury spa services. This includes your name and contact information for booking confirmations, health and wellness preferences to customise your treatment experience, payment information processed through secure encrypted channels, and communication preferences for our wellness newsletters and special offers.
How We Use Your Information
Your information is used exclusively to deliver, personalise, and improve your spa experience. We use your booking details to prepare personalised treatments, your health information to ensure treatment safety and effectiveness, and your contact details to send booking confirmations and important service updates. We never sell, rent, or share your personal information with third parties for marketing purposes.
Data Security
All data transmitted through our website is encrypted using industry-standard SSL/TLS technology. We maintain strict internal policies governing who can access customer information, with access limited to staff who require it to deliver your services. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
Your Rights
You have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data (subject to any legal obligations we may have), and opt out of marketing communications at any time. To exercise any of these rights, please contact us at sales@balipremiumtrip.com or via WhatsApp at +628113809193.
Cookies
Our website uses cookies to enhance your browsing experience. Essential cookies enable core website functionality including booking systems. Analytics cookies help us understand how visitors use our site so we can improve our services. You can control cookie preferences through your browser settings. Refusing non-essential cookies will not affect your ability to book our services.
Contact Our Privacy Team
For any privacy-related enquiries, please contact: Bali Luxury Spa | Juara Holding Group
Email: sales@balipremiumtrip.com
WhatsApp: +628113809193
Operating hours: 09:00–21:00 WIB, 7 days/week
Third-Party Services
Our website uses certain third-party services to function optimally. These include Google Analytics for website performance analysis (anonymised, no personally identifiable data), WhatsApp Business for customer communication, payment processing services compliant with PCI-DSS standards, and Google Fonts and similar CDN services for visual presentation. Each third-party service operates under its own privacy policy, and we only partner with services that meet high data protection standards.
Policy Updates
We review and update this privacy policy periodically to ensure it remains accurate and compliant with applicable data protection regulations. Significant changes will be communicated to registered guests via email. Your continued use of our website and services following any update constitutes your acceptance of the revised policy. We encourage you to review this page regularly to stay informed about how we protect your information. Last reviewed: April 2026.
Commitment to Data Minimisation
We collect only the personal information that is genuinely necessary to deliver our services and communicate with you effectively. We do not collect data for its own sake, we do not build speculative profiles, and we regularly review our data holdings to delete information that is no longer necessary. This commitment to data minimisation is not merely a compliance exercise — it is an expression of the respect we have for our guests and the trust they place in us.
If you have questions or concerns not addressed in this privacy policy, please contact us directly. We are a transparent organisation and happy to explain how we handle specific types of information in more detail than this document can accommodate. Your peace of mind is important to us — not because we are required to care, but because we genuinely do.