Privacy Policy

Bali Luxury Spa (“we,” “our,” or “us”) operates the website baliluxuryspa.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable Indonesian and international privacy regulations.

Information We Collect

We collect information you voluntarily provide when making bookings, contacting us via WhatsApp or email, subscribing to newsletters, purchasing gift vouchers, or registering for membership. This may include your name, email address, phone number, booking preferences, treatment history, and payment information. We also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages visited, and referring URLs through cookies and similar tracking technologies.

How We Use Your Information

We use collected information to process and manage your bookings and appointments, personalize your spa experience based on preferences and treatment history, communicate appointment confirmations and reminders, process payments and manage membership accounts, send promotional offers and wellness tips (with your consent), improve our website and service quality, comply with legal obligations, and prevent fraud.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our business (payment processors, email service providers, analytics tools) under strict confidentiality agreements. We may disclose information when required by law or to protect our rights and safety.

Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, access controls, and regular security audits to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Essential cookies are necessary for website functionality; analytics cookies help us understand usage patterns; marketing cookies enable relevant advertising.

Your Rights

You have the right to access, correct, or delete your personal information. You may opt out of marketing communications at any time. To exercise these rights, contact us at sales@balipremiumtrip.com or via WhatsApp at +628113809193.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy, please contact us at sales@balipremiumtrip.com or via WhatsApp at +628113809193. Bali Luxury Spa is a brand under Juara Holding Group.