Terms of Service

Welcome to Bali Luxury Spa. By accessing our website at baliluxuryspa.com and using our services, you agree to be bound by these Terms of Service. Please read them carefully before making any bookings or purchases.

Booking and Appointments

All bookings are subject to availability and confirmation by our team. Bookings can be made via WhatsApp (+628113809193), email (sales@balipremiumtrip.com), or through our website booking page. A booking is confirmed only after you receive written confirmation from our team. We recommend booking at least 24 hours in advance, though same-day bookings may be accommodated based on availability. For home service bookings, please provide accurate address and access information to ensure timely arrival of our therapists.

Cancellation Policy

Free cancellation is available up to 6 hours before your scheduled appointment. Cancellations made less than 6 hours before the appointment may incur a 50% cancellation fee. No-shows will be charged the full treatment price. For group bookings (4+ people) and bridal packages, we require 48 hours advance notice for cancellation. Rescheduling is free with at least 4 hours notice and subject to availability.

Payment Terms

We accept payment via cash (IDR, USD, AUD, EUR, GBP), credit/debit cards (Visa, Mastercard, AMEX), bank transfer, and major digital wallets. Prices listed on our website are in USD and inclusive of all applicable taxes. For home service bookings, payment is collected at the time of service. Group and bridal packages may require a 30% deposit at the time of booking, with the balance due on the day of service.

Health and Safety

Clients are responsible for disclosing any medical conditions, allergies, injuries, or pregnancies before treatment. Our therapists will conduct a brief health consultation prior to each session. We reserve the right to modify or decline treatments if we believe proceeding would pose a health risk. Certain treatments including deep tissue massage, hot stone therapy, and some facial treatments may not be suitable for individuals with specific medical conditions. Please consult your physician if you have concerns about treatment suitability.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase. Vouchers are non-refundable but fully transferable. Lost or stolen vouchers cannot be replaced without proof of purchase. Vouchers cannot be exchanged for cash. Any remaining balance after partial redemption can be applied to future bookings within the validity period.

Membership Terms

Membership subscriptions are billed monthly on the anniversary of enrollment. Minimum commitment periods apply as specified in the membership tier details. Cancellation requests must be submitted in writing at least 30 days before the next billing cycle. Unused complimentary sessions roll over for one month only. Membership benefits are non-transferable except where explicitly stated in tier benefits.

Intellectual Property

All content on baliluxuryspa.com including text, images, logos, graphics, and design elements are the property of Bali Luxury Spa and Juara Holding Group. Unauthorized reproduction, distribution, or use of any content without written permission is strictly prohibited.

Limitation of Liability

Bali Luxury Spa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim. We are not responsible for loss or damage to personal belongings during treatments.

Governing Law

These Terms of Service are governed by the laws of the Republic of Indonesia. Any disputes arising from these terms shall be resolved through arbitration in Denpasar, Bali.

Contact

For questions regarding these Terms of Service, contact us at sales@balipremiumtrip.com or WhatsApp +628113809193. Bali Luxury Spa is a brand under Juara Holding Group.